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Nizhny Novgorod Airport the first in Russia to launch a comprehensive feedback system for passengers

Now every passenger departing from Nizhny Novgorod International Airport can evaluate the work of aviation hub employees. Nizhny Novgorod Airport has launched a comprehensive quality control system. You can give your comments, compliments, complaints regarding our services or report problems with baggage delivery directly at the check-in desk or at the gate.

«Opinion of our passengers is very important to us,» - explains MANN Executive Director Alexander Sinelnikov. «To be able to monitor on-line, we have launched a new integrated system which is a combination of CCTV and computer technology. Similar systems are in operation at the leading airports worldwide: Singapore, Munich, San Francisco. As for Russia, in its final form, such system has been introduced for the first time at our airport.»

Under the service quality improvement program the terminal building was equipped with modern devices that can be utilized by any passenger. They are mounted in the most important service areas: at check-in desks, in the baggage claim area, at the gates and in the business lounge. On the screen you can see five emoticons: excellent, good, okay, bad, very bad (captions are made both in Russian and English).

If you click «Good», the device thanks for participating in the survey. But if you click «Bad», there also appears a window with a suggestion to state a problem and leave contact phone numbers.

All requests are received directly by the line managers of the airport. Airport Executive Director, Alexander Sinelnikov, has put responding to complaints under his personal control. The recordings of CCTV monitoring the entire area of the terminal and apron will help in the event of a dispute.

You remember that you can also comment on work of staff, baggage claim, technical failures at Nizhny Novgorod Airport at the official airport community in social networks - Facebook, Вконтакте, Livejournal.

08 July 2013 Nizhny Novgorod Airport has set a historical record 30 August 2013 Construction of a new airport terminal will begin in Q4 2013
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